Privacy Policy

Last Updated: June 2026

Welcome to NAQI (نقي) app. We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our app to order reverse osmosis (RO) treated water.

1. Information We Collect

We collect the following information to process your orders and provide our services:

• Personal Information: Full name
• Location Information: Area, nearest landmark (e.g., mosque, school, supermarket), and live location via WhatsApp
• Order Information: Voucher book type, number of vouchers, delivery date, preferred time window
• Optional Notes: Any additional information you provide to facilitate delivery
• Contact Information: WhatsApp number for communication and order confirmation

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling water delivery orders
• Communicating with you regarding your orders
• Coordinating delivery schedules with drivers
• Improving our services and user experience
• Sending important updates about your orders

3. Information Sharing

We respect your privacy and are committed to not selling or renting your personal information to third parties. We may share your information only in the following cases:

• WhatsApp: We use WhatsApp to communicate with you and confirm your orders. Your number and order information will be shared via WhatsApp
• Delivery Team: Sharing necessary delivery information (name, location, order) with drivers to execute deliveries
• Legal Compliance: If required by law or court order

4. Data Storage and Security

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, or modification. Your data is stored securely and accessed only by authorized personnel for order processing.

5. Data Retention

We retain your personal information for as long as necessary to provide our services or as required by law. After your order is complete, we may retain certain information for accounting and legal purposes.

6. Your Rights

You have the following rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to object to processing of your data

To exercise any of these rights, please contact us using the information below.

7. Children's Privacy

Our app is not directed to children under the age of 18. We do not knowingly collect personal information from children.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Cookies Information

The NAQI app does not use cookies or similar tracking technologies.

10. Consent

By using the NAQI app, you consent to the collection and use of your information as outlined in this Privacy Policy.